Kristen Russell
Founder and President
Kristen founded Fall River in 2005 as the culmination of her insurance industry career as an actuary, underwriting executive, and consultant. She has supervised over 15,000 employer renewal calculations during her career, uniquely qualifying her to help employers obtain the best rates and renewals, and to bend the trend of our clients’ healthcare costs over time. Kristen loves bicycling, learning foreign languages, non-profit work, spending time with her two grown children and three grandchildren, and traveling with her husband and dog.
Juliet Fitzgibbons,
Account Executive
Prior to joining Fall River, Juliet brings over fifteen years of prior broker and account management experience in the benefits industry (she started at age four). Juliet manages all aspects of client renewals start to finish, ensuring the most affordable benefits possible as well as outstanding year-round proactive service. Juliet loves a challenge – whether it’s updating her 130 year old house in Sloan's Lake, training for another triathlon, or keeping up with her very active two young boys.
Amy De Lorenzo,
Senior Healthcare Analyst/CSS
Amy, a Denver native, serves as our Senior Healthcare Analyst and Client Service Specialist. With a background in Customer Service, she assists members with their benefit questions and claims issues. She also supports the Client Managers on various benefit-related tasks. Amy enjoys completing DIY projects, working out, cooking, and spending time with her husband and dog Cal.
Annette Ero,
Healthcare Analyst/CSS
Annette serves as a Healthcare Analyst and Client Service Specialist. She comes to Fall River from Dallas with a healthcare management and benefits background of over eight years. She assists our members with various claims issues as they arise and our account managers with benefit analysis. Annette enjoys exploring new cuisines and hiking. In her spare time, you can find her at the gym or cooking a new recipe in her air fryer.
Tonya Young,
Strategic Account Director
Tonya has been with Fall River for over ten years and serves as a senior leader on our team. Prior to Fall River, Tonya had over a decade of insurance company expertise as well as working on the provider side. With 25 years of benefits experience, her well-rounded knowledge makes her a trusted adviser to both our clients and our team members. Tonya enjoys a very active life outside the office with her husband, three daughters, two dogs, cats, and many fish. Her passions include reading and learning, life coaching, and scuba diving.
Scott Nitowski,
Senior Account Manager
As a Senior Account Manager, Scott’s responsibilities include handling all aspects of the renewal process. He provides proactive year round service to his clients and helps with compliance issues, wellness initiatives, and employee engagement. Scott's free time is spent traveling, golfing, hiking, or enjoying a nice long backpacking adventure with his dog Apollo.
Adam Wright,
Lead Healthcare Analyst/CSS
Adam is our Lead Healthcare Analyst, and supports our client managers with benefit analysis, technology expertise, document preparation, escalated claims issues, and other client assistance. With a background in personal finance and public policy, Adam is able to provide a balanced perspective to client services. In his free time, Adam enjoys hiking, trying new coffee shops, trivia nights with friends, and spending time with his fiancée and their dog, Sage.
Chelsea Wegman,
Account Manager
Chelsea is an Account Manager, and a Denver native. She guides our clients through the renewal process by helping them establish an optimal benefit strategy, along with implementing wellness initiatives and helping her clients' members achieve a higher level of consumerism. Her background in consulting and mathematics enables her to serve our clients and our team both with immediate insight and a long-term view. Chelsea has a deep love of literature, hiking, and galivanting around the state with her young son.