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Monday, 21 November 2022 00:05

Gobble up These Tip on Surprise Medical Bills

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Have your employees ever sought medical care and later found that their medical bill was higher than expected? They may have felt angry and upset at this sudden and unexpected financial burden and come to you for help and explanation.

The two reasons this typically happens are:
  • Services were provided at an in-network facility by an out-of-network provider
  • Emergency services were performed out-of-network
The good news is that effective January 1, 2022, a No Surprises Act went into effect to protect you and your employees from these surprises. This act bans surprise bills for most emergency services, non-emergency services from out-of-network providers at in-network facilities, and service from out-of-network air ambulance service providers.

Remind your employees that they can take the following steps if they receive a surprise bill
  • Review invoices for any billing errors
  • Contact the billing department to correct and issue a new bill
  • Contact your Client Manager
If you have any questions, please reach out to your Client Manager.

You may share the educational documents linked below with your employees.
Read 68 times Last modified on Monday, 21 November 2022 00:13
Kristen Russell

Kristen founded Fall River Employee Benefits as the culmination of her insurance industry career as an actuary, underwriting executive & consultant. As an Assistant Vice President at Great-West Healthcare (now part of CIGNA), she managed a $1 Billion block of health insurance. She also worked as a Senior Consultant at Reden & Anders, consulting to insurance companies and large employers throughout the country. Ms. Russell received a Bachelor of Science, Business Administration in Actuarial Science, is a member of the American Academy of Actuaries and achieved Fellowship in the Society of Actuaries through a rigorous nine-year series of exams.

Kristen grew up in Iowa but has lived in Colorado since 1993, currently living near our office in the Lower Highlands neighborhood near downtown Denver.  She enjoys bicycling, hiking, traveling and has a special passion for non-profit volunteering. She is married to an incredibly talented photojournalist, has two adult stepdaughters and an adorable Border Collie/Lab mix named Chaco.

More in this category: « HR Toolkit: Workplace Well-being